Terms & Conditions
1) We provide free delivery across Malaysia.
2) Process shipping to West Malaysia only available from Monday – Friday, excluding Saturday, Sunday & Public Holidays.
3) Process shipping/delivery within Kota Kinabalu area / Outskirt available from Monday - Saturday, excluding Sunday & Public Holidays.
4) All orders will be processed within 2-5 working days. A tracking number will be provided through email once we have shipped out your order.
5) If there are any changes to the delivery address after payment is made, advisable to cancelled the order and reorder again with the new address.
6) Kindly contact us at firstname.lastname@example.org if you have not received your order within 3 to 7 working days after you have received the tracking number.
7) Kindly note if you have your representative collect your order to avoid an unwanted incident. We are not responsible for the lost parcel if the delivery has been completed by the courier company.
Shipping & Delivery Duration
West Malaysia (Peninsular) - 3 to 7 working days*
East Malaysia (Sabah & Sarawak) - 2 to 5 working days*
*Due to the current pandemic, the shipping and delivery may slightly delay.
Shipping fees for domestic delivery are as below:
- West Malaysia (Peninsular) – RM10 for the first 1KG, additional RM3 for the following KG.
- East Malaysia (Sabah/Sarawak) – RM5 for the first 5KG, additional RM2 for the following KG
FREE Delivery for orders above RM150 to West Malaysia and orders above RM100 to East Malaysia.
At the moment we do not provide any international delivery.
1) Available at selected Sunlight Pharmacy outlets in Sabah & Sarawak.
2) If the ordered item is available at the selected outlet, we will contact the customer to collect it after payment has been made. Kindly expect 1-2 working days.
3) If the ordered item is not available at the selected outlet, the order can be picked up within 7-14 working days after payment has been made.
4) Outlets that are eligible for self pick-up:
Kota Kinabalu outlets
a) Sunlight Pharmacy 1B
b) Sunlight Pharmacy Centre Point
c) Sunlight Pharmacy Damai
d) Sunlight Pharmacy Donggongon
e) Sunlight Pharmacy Jalan Pantai
f) Sunlight Pharmacy Jalan Pantai (Skincare)
g) Sunlight Pharmacy Kampung Air
h) Sunlight Pharmacy Lido
i) Sunlight Pharmacy Lintas
j) Sunlight Pharmacy Menggatal
k) Sunlight Pharmacy Putatan
l) Sunlight Pharmacy Taipan
m) Sunlight Pharmacy Tuaran
n) Sunlight Pharmacy Wisma Merdeka
a) Sunlight Pharmacy Sabindo
a) Sunlight Pharmacy Jalan Tun Jugah
b) Sunlight Pharmacy Tabuan Tranquility
a) Sunlight Pharmacy Market Road
b) Sunlight Pharmacy Salim
Note: We have the right to change the terms & conditions without prior notice. Any inquiries/feedback kindly email us at email@example.com.